![]() ![]() Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive Use installation media to reinstall Windows 11 Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work Your PC isn’t working well and it’s been a while since you installed an app or changed system settings Your PC isn't working well and you recently installed an update Follow the instructions to recover your device.If you're having problems with your PC, the following table can help you decide which recovery option to use.Select My device was not detected and then HoloLens.The device should start and display only the middle LED. Hold the volume up button, and briefly tap the power button.If the device is on, hold down the power button until it completely turns off.Unplug the device from any power source.If your device isn't detected, follow these steps to put it into flashing mode: Then follow the instructions to put the device into recovery mode. If the HoloLens (1st gen) isn't automatically detected, select My device was not detected. Open the Windows Device Recovery Tool and follow the instructions.Connect the HoloLens (1st gen) to your computer by using the Micro USB cable that came with your HoloLens.Download and install the Windows Device Recovery Tool on your computer.You can't run this tool on a virtual machine. ![]() To use the tool, you need a computer running Windows 10 or later with at least 4 GB of free storage space. When it's done, the latest version of the Windows Holographic software will be installed. Before you use that tool, see if restarting or resetting your HoloLens fixes the problem. You can install a new operating system on your HoloLens (1st gen) by using the Windows Device Recovery Tool. The data that HoloLens needs for the reset is packaged in a Full Flash Update (FFU), which is similar to an. If the device is still having a problem after restart and reset, you can use a recovery tool on your computer to reinstall the HoloLens operating system and firmware. When it's done, the device will restart into the "out-of-the-box" experience.
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